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BROADBAND COMMUNITIES
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www.broadbandcommunities.com
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JULY 2014
TABLE OF CONTENTS
COVER STORY
DEPARTMENTS
2
EDITOR'S NOTE
6
BANDWIDTH HAWK
87
MARKETPLACE ADS
88
ADVERTISER INDEX /
CALENDAR
IN THIS ISSUE
PROVIDER PERSPECTIVE
8
Is Bad Customer Service
Newsworthy? /
By Bryan J. Rader,
Bandwidth Consulting LLC
Poor customer service in
the pay-TV and broadband
industry presents an
opportunity for competitive
providers.
26
The FTTH Top 100 /
A BBC Staff Report
Broadband Communities' annual list of organizations that are
leading and innovating in the fiber-to-the-home industry includes
equipment and software vendors, network operators and service
providers of many kinds, design and construction firms, and an
assortment of industry catalysts.
FTTH DEPLOYMENTS
10
Electric Co-ops Build
Rural Broadband
Networks /
By Craig Settles,
Gigabit Nation
In underserved areas,
residents often turn
to electric co-ops as
broadband providers
of last resort.
16
Large Companies
Plan Gigabit Rollouts /
By Masha Zager,
Broadband Communities
The gigabit goes
mainstream: On
the heels of Google
Fiber, incumbent
phone and cable
companies are planning
gigabit networks in
metropolitan areas.
THE LAW
22
Advice for Developers:
Preempt Disaster /
By Carl E. Kandutsch,
Kandutsch Law Office
and Stephen Mayo,
Inteleconnect
Developers should
design their
contracts and their
infrastructure so they
can efficiently replace a
nonperforming provider
before sales are impacted.
INDUSTRY ANALYSIS
74
Consumer Survey: FTTH Adds Value to MDUs /
By Steven S. Ross, Broadband Communities
Fast broadband is now the No. 1 amenity for multifamily residents, and some MDU
owners are leaving money on the table by failing to recognize that fact. The largest-
ever statistically valid survey of multifamily residents about broadband, which was
commissioned by Broadband Communities and conducted by RVA LLC, offers a wealth
of information for MDU owners and service providers.
FEATURES
twitter.com/bbcmag
Visit www.bbcmag.com
for up-to-the-minute
news of broadband
trends, technologies
and deployments
New York
artist Irving
Grunbaum
celebrates
our all-star
issue.
ABOUT THE COVER
Co-Mo Electric
Cooperative builds FTTH.
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