Broadband Communities

OCT 2018

BROADBAND COMMUNITIES is the leading source of information on digital and broadband technologies for buildings and communities. Our editorial aims to accelerate the deployment of Fiber-To-The-Home and Fiber-To-The-Premises.

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MDU INDUSTRY ANALYSIS 5 4 | B R O A D B A N D C O M M U N I T I E S | w w w. b r o a d b a n d c o m m u n i t i e s . c o m | O C T O B E R 2 0 1 8 What Owners Need From Telecom Contracts Telecom services are changing rapidly – and so are the contracts between property owners and telecom providers. Negotiating a contract that protects residents and property values takes time and understanding. By Mike Coco / Choice Property Resources N o one likes homework, but to negotiate advantageous contracts, owners of multifamily properties need to put in the time to ensure that they bring full value to their properties. To do this, owners need to understand the newest telecom technologies, determine when it makes sense to upgrade infrastructure and know how to construct provider deals to meet current and future business goals. Are opportunities available for existing and new construction properties? Absolutely, but you need to recognize the complexity of each situation and do your homework to identify and integrate these opportunities. Negotiating contracts in 2018 is not what it was 10 years ago. Within the last five years, revolutionary changes have altered the entire industry. More multifamily providers are surfacing, and large telecom providers are restructuring. Technology is on the move and is faster and more reliable than ever before. ere are also more services and more methods for delivering services. At the crux of this paradigm shift are owners who want to provide competitive telecom options and amenities that best suit their residents' preferences. Resident demand for ever-faster internet speeds, provider variety and high reliability often varies by type of MDU. For example, student properties may require different technologies and infrastructure than senior properties. To stay competitive, you must know what types of services your residents need and what they are purchasing with an eye to the future. "is is a complicated and time-consuming process," says Pat Belden, president and CEO of POAH Communities. "Gathering bids from all the telecom providers is a huge challenge. We've found that it is helpful to have the leverage of a third party when properties experience service problems." MORE PROVIDERS Today, more providers are available than ever before, and the landscape is constantly changing as technology leaders merge and standardize their services. In the United States, leaders such as Comcast, Charter Spectrum, AT&T and Cox Communications continue to outspend many peers in their capital budgets. Properties in secondary or tertiary markets are often serviced by one or more providers who are chasing the market leaders in technologies, capital budgets and internet speeds. Managing property reputations via online resident reviews has become very important. To promote selection for residents, many owners now opt to negotiate nonexclusive marketing agreements with multiple providers on a single property. is practice must be evaluated by

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