Broadband Communities

JUL 2018

BROADBAND COMMUNITIES is the leading source of information on digital and broadband technologies for buildings and communities. Our editorial aims to accelerate the deployment of Fiber-To-The-Home and Fiber-To-The-Premises.

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J U LY 2 0 1 8 | w w w. b r o a d b a n d c o m m u n i t i e s . c o m | B R O A D B A N D C O M M U N I T I E S | click service activation, increasing service velocity while decreasing the cost of adding subscribers. ink about the value of identifying billing system inconsistencies or improperly provisioned circuits that are cutting into revenue. Imagine having a global view of network and traffic patterns to plan network upgrades before bottlenecks happen. Understanding subscriber needs and ensuring customer satisfaction has never been more important. According to Accenture, the cost of poor customer service can be as high as $1.6 trillion. Service providers should look to use as much data as possible about their networks and subscribers to constantly improve their business operations and reduce customer churn. Ensuring that residential gateways have the ability to view beyond demarcation points and into home networks allows the analysis of application usage to personalize subscriber experience and streamline troubleshooting. When providers dedicate the resources and applications to discover what their subscribers really want, they can ensure improved business operations. Proactively alleviating customer service issues through network analysis and subscriber insight enables service providers to increasingly personalize subscribers' experiences. PUTTING THE "WHOLE" IN "WHOLE HOME WI-FI" Because Wi-Fi is the primary means of residential access to the internet through smartphones, laptops and other devices, superior residential subscriber experience requires Wi-Fi capacity that can adapt to every need. A whole-home mesh Wi-Fi solution enables ubiquitous coverage, Wi-Fi performance enhancements and improved security. No more Wi-Fi dead spots in the backyard or back bedroom. Providing a seamless Wi-Fi experience requires quality managed devices that feature technologies such as self-installation, self-healing mesh capabilities and self-forming connections with other devices. ese kinds of devices are paramount in ensuring high-quality residential connectivity. When coupled with the management capabilities described above, such devices present operators with a new world of revenue opportunities for connected homes. Whether customers connect their homes by installing a series of applications or just yell out to Alexa, smart home technologies are transforming the ways homeowners use their Wi-Fi networks. If not managed effectively, applications for home security and automation, 4K content streaming or gaming can lead to bad subscriber experiences. Subscribers simply want things to work at the touch of a button or a verbal command, and a provider's job is to deliver the seamless connectivity to support these applications. ough "broken Wi-Fi" is often the first and most common complaint from a subscriber, a host of issues can cause faulty connectivity. Service providers are left trying to diagnose problems remotely, spending countless phone time with the homeowner, or sending Insights into subscriber usage patterns help providers personalize subscriber experiences. A device manager solution enables visibility into a connected home.

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