Broadband Communities

MAR-APR 2017

BROADBAND COMMUNITIES is the leading source of information on digital and broadband technologies for buildings and communities. Our editorial aims to accelerate the deployment of Fiber-To-The-Home and Fiber-To-The-Premises.

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MARCH/APRIL 2017 | | BROADBAND COMMUNITIES | 13 fee of $70 to $80 that covers both video and internet. ere are promotional discounts – for example, Cottonwood may buy out a resident's contract with his or her existing provider or offer a free month's service. And the services are advertised intensively for months before they become available. As a result, more than 80 percent of residents, on average, sign up for service before they are required to, and Cottonwood has met the costs of providing bulk service from the outset in every property it has transitioned. For prospective residents of buildings that are already on a bulk service plan, Russell estimates that only perhaps 4 percent would decline to move in because they were required to pay for bulk service. Most residents either don't care at all or feel they're getting a good deal. In Enclave on Golden Triangle, the property featured in this article and the first in which Cottonwood implemented bulk service with Charter, a record 93 percent of residents signed up before the service went live. Cottonwood has already collaborated with Charter on several other projects and has committed to standardizing on Charter's managed Wi-Fi service in all its properties in Charter territory, including those acquired from Bright House Networks and Time Warner Cable. VITAL STATISTICS Property Description: Enclave on Golden Triangle is a luxury property on the outskirts of Fort Worth managed by Cottonwood Residential. Multiple buildings occupy this well-maintained and landscaped property. Amenities include a pool, a clubhouse, a basketball court, a jogging trail, a fitness center, covered parking and package reception. Demographics: Young to middle-aged professionals Greenfield or retrofit? Retrofit Number of units: 273 Style: Garden Time to deploy? Four months Date services started being delivered: August 2016 Any special requirements: Fiber-based infrastructure SERVICES Services offered or planned on the network: Bulk high-speed internet access (hard-wired or Wi-Fi) with a top speed of 100 Mbps per user (later raised to 300 Mbps); bulk video service; telephone; common- area wireless, including guest access Provider choice: Charter Spectrum is the only provider on the property. Technical support: e property owner is responsible for signing up residents and answering questions in advance; after service implementation, Charter Customer Care operates a network operations center to support trouble calls from residents as well as property staff. BUSINESS Which parts of the network are owned by the service provider, and which parts are owned by the property owner? Enterprise-grade equipment, such as access points and switches, is owned by Charter. e fiber and intermediate distribution frame (IDF) closets in the buildings are owned by Cottonwood.

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