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4 | BROADBAND COMMUNITIES | www.broadbandcommunities.com | OCTOBER 2014 TABLE OF CONTENTS COVER STORY – MDU REPORT DEPARTMENTS 2 EDITOR'S NOTE 6 BANDWIDTH HAWK 83 MARKETPLACE ADS 84 ADVERTISER INDEX / CALENDAR IN THIS ISSUE 20 Lincoln Place: A Technology and Sustainability Showcase Aimco's renovation of the famous Lincoln Place Apartment Homes did justice to the community's architectural history and to its location on "Silicon Beach." The makeover includes fiber to every unit. INDUSTRY ANALYSIS 10 The Game of Gigs / By Blair Levin, Ellen Satterwhite and Denise Linn , Gig.U The Gig.U initiative propelled many communities toward better broadband and helped alert incumbents to the realities of bandwidth demand. MDU REPORT 24 MDU Broadband Visionaries / By Steven S. Ross, Broadband Communities Profiles of 18 farsighted experts at MDU owners, managers and investors who understand the value of superior broadband. 30 Top 100 MDU Technology Providers 2014 / A Broadband Communities Staff Report Third annual list of service providers, consultants, equipment vendors and others that MDU owners rely on to provide technology amenities to their residents. 58 State of the PCO Space / By Bryan Rader, Bandwidth Consulting LLC Private cable operators were hard hit by the recession, but their ranks are expanding once more as they identify new target markets. 60 Taking Fiber to the Living Unit – Invisibly / By Kathleen Terryll, TE Connectivity TE introduces a new technology for fast, easy and invisible fiber installation in MDUs. 64 Taking Fiber to the Living Unit – Visibly / By Masha Zager, Broadband Communities Crownduit introduces a new technology for fast, easy and elegant fiber installation in MDUs. TECHNOLOGY 66 Designing a Gigabit Experience / By Dan Grossman, NetAccess Futures Gigabit speeds may wow subscribers, but low latency ensures a good user experience. Network design is the key to retaining customers. 76 Carrier-Class Wi-Fi in the Home / By Masha Zager, Broadband Communities The end of wired home networks may be in sight. How will that affect the business case for fiber to the home? 80 SMS for Customer Care / By Mike Roddy, NuTEQ Solutions Text messaging may be the most popular form of communication ever invented. New SMS technologies take advantage of this preference to keep subscribers informed. FEATURES twitter.com/bbcmag Visit www.bbcmag.com for up-to-the-minute news of broadband trends, technologies and deployments October 2014 • Vol. 35 • No. 6 — SPECIAL MDU TECHNOLOGY ISSUE — Aimco revives historic Lincoln Place property FROM LANDMARK TO HIGH-TECH HABITAT 2014 Top 100 MDU Technology Providers And Companies to Watch MDU Broadband Visionaries The cover image is provided courtesy of TCA Architects, the California architectural frm that designed the restoration of Lincoln Place Apartment Homes, featured on p. 20. TCA's work honors the original modern design by Ralph A. Vaughn, restoring the existing 45 garden-style apartment buildings with 696 apartment homes and adding 99 newly developed apartments in the same style, along with modern community amenities. ABOUT THE COVER PROVIDER PERSPECTIVE 8 If I Had My Druthers / By Bryan J. Rader, Bandwidth Consulting LLC Want to impress today's young apartment dwellers? Forget about incremental changes – think big! 20